Contact Us

We look forward to hearing from you, our customers.

Customer Service Department

Our office hours are:
Monday – Friday, 8am to 9pm EST
Saturday, 10am to 5pm EST

201 Keith Street | Suite 80
Cleveland, TN 37311

Phone: 877.577.7977
Fax: 877.577.7978
Email: customersupport@loanbyphone.com

Nevada specific contact information.

To report a concern or complaint:
Financial Institutions Division
1179 Fairview Dr., Suite 201
Carson City, NV 89701

Phone: 775.687.5522
Fax: 775.687.5523

Office of the Commissioner
Phone: 866.858.9851
Web: www.fid.state.nv.us.com

Utah specific contact information.

For questions or complaints
Phone: 877.577.7977

Utah residents may contact the Utah State Department of Financial Institutions
Phone: 801.538.8830

Residents of other states may contact the regulatory agencies of the states in which they reside.

Still have questions?

Check out our FAQs pages to learn more.

FAQs

Annual Percentage Rate (APR):

For rates and terms in your state of residence, please visit our Rates and Terms page. As a member of CFSA, Check Into Cash abides by the spirit of the Fair Debt Collection Practices Act (FDCPA) as applicable to collect past due accounts. Delinquent accounts may be turned over to a third party collection agency which may adversely affect your credit score. Non-sufficient funds and late fees may apply. Automatic renewals are not available. Renewing a loan will result in additional finance charges and fees.

Customer Notice:

There are a wide variety of loan products available in the marketplace, so your choice of lending products should match your financial needs. Small-dollar loans used over a long period of time can be expensive.

©2019 LoanByPhone Inc. All Rights Reserved. Services or products displayed may or may not be available in your particular state. To view a list of the states we service online, please visit our Rates and Terms page. For our privacy policy, please visit our privacy policy page.

NOTICE TO CALIFORNIA CUSTOMERS: Check Into Cash of California, Inc. d/b/a LoanByPhone is licensed by the Department Corporations pursuant to the California Deferred Deposit Transaction Law. NOTICE TO TEXAS CUSTOMERS: In Texas, LoanByPhone operates as a Licensed Credit Access Business (CAB). The actual Lender is an unaffiliated third party. NOTICE TO UTAH CUSTOMERS: For questions or complaints please call the Utah Department of Financial Institutions at 801-538-8830 (UT customers only). NOTICE TO LOUISIANA CUSTOMERS: If you cannot make payment when due, you can ask to enter into an extended payment plan once in a twelve-month period, but the request must be made before payment is due. Should your lender (Check Into Cash) refuse to enter into an extended payment plan upon your request before the due date, contact the Office of Financial Institutions at 1-888-525-9414 (Louisiana customers only). NOTICE TO DELAWARE CUSTOMERS: There are a wide variety of loan products available in the marketplace, so your choice of lending products should match your financial needs. Small-dollar loans used over a long period of time can be expensive. A payday loan is not intended to meet long-term financial needs.

Contact us at LoanByPhone.