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LoanByPhone wants to hear from you!

We look forward to hearing from you, our customers. Your opinion is extremely important to us. Whether it is a question,a kind word or even a complaint, please feel free to contact us.

Nevada specific contact information.

To report a concern or complaint:
Financial Institutions Division
1179 Fairview Dr., Suite 201
Carson City, NV 89701

Telephone: 775.687.5522
Fax: 775.687.5523

Office of the Commissioner
Telephone: 866.858.9851

Utah specific contact information.

For questions or complaints
Telephone: 877.577.7977

Utah residents may contact the Utah State Department of Financial Institutions
Telephone: 801.538.8830

Residents of other states may contact the regulatory agencies of the states in which they reside.

Contact Us!

Customer Service Department
201 Keith Street | Suite 80
Cleveland, TN 37311

Phone: 877.577.7977
Fax: 877.577.7978

Our office hours are:
Monday - Friday, 8am to 10pm EST
Saturday, 10am to 5pm EST

The Annual Percentage Rate (APR) for payday loans varies in each state and depends on the advance amount, fees, and terms of the transaction. The APR for a $100 single-payment payday loan may range from 260.71% to 782.14% on 14 day terms. As a member of CFSA, Check Into Cash abides by the spirit of the Fair Debt Collection Practices Act (FDCPA) as applicable to collect past due accounts. Delinquent accounts may be turned over to a third party collection agency which may adversely affect your credit score. Non-sufficient funds and late fees may apply. Automatic renewals are not available. Renewing a loan will result in additional finance charges and fees.

CUSTOMER NOTICE: A single payday advance is typically for two to four weeks. However, borrowers often use these loans over a period of months, which can be expensive. Payday advances are not recommended as long-term financial solutions. ©2016 LoanByPhone Inc. All Rights Reserved. Services or products displayed may or may not be available in your particular state. To view a list of the states we service online, please visit our license page. For our privacy policy, please visit our privacy policy page. Notice to CA customers:LoanByPhone is licensed by the Department of Corporations pursuant to the California Deferred Deposit Transaction Law. Notice to OH customers: In Ohio, Check Into Cash operates as a registered credit services organization (CSO). The actual lender is an unaffiliated third party. CS.900185.000.In Ohio, LoanByPhone operates as a registered Credit Services Organization (CSO). The actual lender is an unaffiliated third party. CS 900138.000. Notice to UT customers: For comments or questions please call the Utah Department of Financial Institutions at 801-538-8830 (UT customers only). Notice to LA customers: If you cannot make payment when due, you can ask to enter into an extended payment plan once in a twelve-month period, but the request must be made before payment is due. Should your lender (Check Into Cash) refuse to enter into an extended payment plan upon your request before the due date, contact the Office of Financial Institutions at 1-888-525-9414 (LA customers only). TX customers: In Texas, Check Into Cash operates as a Licensed Credit Access Business (CAB). The actual Lender is an unaffiliated third party. Notice: An advance of money obtained through a Small Loan or Auto Loan is not intended to meet long-term financial needs. A Small Loan or Auto Title Loan should only be used to meet immediate short-term cash needs. Refinancing the loan rather than paying the debt in full when due will require the payment of additional charges.